Help Center

Frequently Asked Questions

Find quick answers about accounts, payments, delivery, warranty, BTU selection, installation, and after-sales service.

Do I need to create an account to make a purchase?

No. You can shop as a guest without creating an account. However, registering allows you to earn and use loyalty points, save items to your wish list, and enjoy a smoother shopping experience.

Are online payments secure?

Yes. We use advanced security and encryption technologies to keep your transactions and personal information safe. For more details, please refer to our Privacy Policy.

How long does delivery take?

Delivery times depend on your location and product availability. Orders are usually delivered within 1–3 business days in Colombo and nearby suburbs, and 3–5 business days for outstation areas. In some cases, outstation deliveries may take slightly longer. Our team will confirm the expected delivery date once your order is placed.

I received my order but there is something missing, damaged, or the wrong product. What should I do?

Please contact our customer care hotline as soon as possible with your order details. Our team will assist you with the next steps.

Do you handle corporate or bulk purchases?

Yes. We offer special pricing and customized solutions for corporate clients, projects, and bulk orders. Please contact our corporate sales team for more details.

Are your air conditioners covered by warranty?

All our air conditioners come with a manufacturer’s warranty as per brand terms and conditions. Warranty details are clearly mentioned on each product page.

What payment methods can I use?

We accept Visa, MasterCard, American Express, KOKO, bank transfers, and all major credit and debit cards.

How do I choose the right AC capacity / BTU for my space?

The correct BTU depends on factors such as room size, ceiling height, number of occupants, and heat load. Our team can assist you in selecting the most suitable capacity for optimal comfort and energy efficiency. On-site inspections can also be arranged, subject to conditions.

Can I get after-sales service and maintenance?

Absolutely. We offer reliable after-sales service, periodic maintenance, and repairs to ensure your unit performs at its best.

What is the ordering and installation process?

Place your order through our website.
You will receive a receipt and order details, or a call from one of our agents explaining the process.
Delivery will be completed within 1–2 business days for Colombo and suburbs, and 3–5 business days or more for outstation areas.
After delivery, we will schedule the installation at your convenience and complete it professionally.