Air Conditioner Warranty Information
Warranty services for all air conditioner units sold by us are handled either directly by us or by the respective authorized service centres of the brand you have purchased.
Warranty Assistance
Customers may contact us or reach out directly to the authorized dealer or service provider mentioned on the warranty card for any warranty-related assistance.
Warranty coverage becomes invalid if the air conditioner is installed, repaired, serviced, or modified by any third party other than the relevant authorized service provider.
What Is Not Covered?
The warranty does not cover damages arising from incorrect installation, misuse, negligence, abuse, improper operation, use beyond recommended specifications, voltage fluctuations, power surges, electrical leakage, lightning, fire, theft, natural disasters, or other external factors beyond normal usage.
Normal wear and tear, corrosion, gas charging, filters, remote controllers, cables, accessories, consumable parts, and cosmetic damages that do not affect unit performance are excluded from warranty coverage.
Transit & Handling Damage
Any transit or handling damage must be reported at the time of delivery. If the unit is transported by the customer, responsibility for transit damage will not be accepted.
Customers are strongly advised to inspect the unit thoroughly at the time of delivery or before leaving the showroom.
Power Protection Recommendation
For optimal performance and protection, the use of a suitable voltage stabilizer or power guard is highly recommended when operating the air conditioner.
Brand-Wise Warranty Coverage
| Brand | Supplier / Authorized Service Provider | Unit Warranty | Compressor Warranty | PCB Warranty |
|---|---|---|---|---|
| Gree (Non-Inverter) | Gree AirTech | 2 Years | 6 Years | – |
| Gree (Inverter) | Gree AirTech | 2 Years | 10 Years | – |
| Hisense | Singhagiri | 1 Year | 5 Years | – |
| Panasonic | Singhagiri | 1 Year | 5 Years | – |
| Teco | KST Lanka | 1 Year | 5 Years | – |
| Daikin | KST Lanka | 1 Year | 5 Years | – |
| York | Metropolitan | 1 Year | 5 Years | – |
| Samsung | Damro | 1 Year | 10 Years | – |
| TCL | Akvora | 1 Year | 5 Years | 2 Years |
| Midea (Non-Inverter) | Telesonic | 1 Year | 5 Years | – |
| Midea (Inverter) | Telesonic | 1 Year | 10 Years | 2 Years |
| Innovex | Damro | 2 Years | 10 Years | – |
| LG | Abans | 1 Year | 10 Years | – |
Warranty Validity & Servicing Requirements
To maintain warranty validity, annual servicing must be carried out correctly and on time. For LG units, an annual service agreement with Abans is mandatory. For Innovex units, an annual service agreement with Damro is mandatory. For all other brands, timely annual servicing is required as per manufacturer guidelines.